Legal

Complaints

How to raise a concern about our services.

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Contact us first

Send your concern by email with a description of the issue and we will respond promptly.

Complaints are reviewed fairly and confidentially.

You may also contact the College of Immigration and Citizenship Consultants (CICC), the regulator for licensed immigration consultants.

• Information on this website is provided for general educational purposes and may not reflect the most current immigration requirements.
• Immigration decisions are made by the appropriate Canadian immigration authorities. Professional assistance does not guarantee a positive outcome.
• Website inquiries do not automatically create a consultant-client relationship.